Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks
Measuring the productivity of an agent in a call center domain is a challenging task. Subjective measures are commonly used for evaluation in the current systems. In this paper, we propose an objective framework for modeling agent productivity for real estate call centers based on speech signal proc...
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2020
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/3033 https://doi.org/10.3390/s20195489. |
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