Chatbots: Can They Satisfy Customers in the Banking Sector?

This open access book presents contributions on a wide range of scientific areas originating from the BUiD Doctoral Research Conference (BDRC 2023)

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Bibliographic Details
Main Author:	Qureshi, Omer Aftab (author)
Other Authors:	Wilkins, Stephen (author), Iqbal, Huda (author)
Published:	2024
Subjects:	chatbots, artificial intelligence, customer satisfaction, intentions, Word of Mouth (WOM), Technology Acceptance Model 2 (TAM 2)
Online Access:	https://bspace.buid.ac.ae/handle/1234/2558 https://link.springer.com/chapter/10.1007/978-3-031-56121-4_34
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