Grievance handling in Egyptian hotels and travel agencies
The literature on grievance handling is a highly developed body of work. Yet, findings on the most effective means of conflict management remain inconclusive. To address this gap, the current study adopts a novel fuzzy-set configuration approach using a sample of 857 employees in Egyptian tourism an...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | , , |
| منشور في: |
2019
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| الوصول للمادة أونلاين: | https://bspace.buid.ac.ae/handle/1234/3293 |
| الوسوم: |
إضافة وسم
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| _version_ | 1862980617576120320 |
|---|---|
| author | Mohamed Elbaz, Ahmed |
| author2 | Yacine Haddoud, Mohamed Emmanuel Onjewu, Adah-Kole Hosny Sayed Abdelhamied, Hany |
| author2_role | author author author |
| author_facet | Mohamed Elbaz, Ahmed Yacine Haddoud, Mohamed Emmanuel Onjewu, Adah-Kole Hosny Sayed Abdelhamied, Hany |
| author_role | author |
| dc.creator.none.fl_str_mv | Mohamed Elbaz, Ahmed Yacine Haddoud, Mohamed Emmanuel Onjewu, Adah-Kole Hosny Sayed Abdelhamied, Hany |
| dc.date.none.fl_str_mv | 2019-04-24 2025-08-12T16:55:26Z |
| dc.identifier.none.fl_str_mv | https://bspace.buid.ac.ae/handle/1234/3293 |
| dc.language.none.fl_str_mv | en_US |
| dc.title.none.fl_str_mv | Grievance handling in Egyptian hotels and travel agencies |
| dc.type.none.fl_str_mv | Article |
| description | The literature on grievance handling is a highly developed body of work. Yet, findings on the most effective means of conflict management remain inconclusive. To address this gap, the current study adopts a novel fuzzy-set configuration approach using a sample of 857 employees in Egyptian tourism and hospitality. Consistent with the view that grievance handling is a complex issue that is responsive to “equifinal” solutions, the inherent findings establish the ex istence of two effective but alternative grievance handling techniques. These two styles were found to differ in terms of education, experience, age, gender and the nature of the organisation. The findings hold important implications for theory and practice. |
| id | budr_a79e4b359e3539b0722bcc8cba2c24c1 |
| language_invalid_str_mv | en_US |
| network_acronym_str | budr |
| network_name_str | The British University in Dubai repository |
| oai_identifier_str | oai:bspace.buid.ac.ae:1234/3293 |
| publishDate | 2019 |
| repository.mail.fl_str_mv | |
| repository.name.fl_str_mv | |
| repository_id_str | |
| spelling | Grievance handling in Egyptian hotels and travel agenciesMohamed Elbaz, AhmedYacine Haddoud, MohamedEmmanuel Onjewu, Adah-KoleHosny Sayed Abdelhamied, HanyThe literature on grievance handling is a highly developed body of work. Yet, findings on the most effective means of conflict management remain inconclusive. To address this gap, the current study adopts a novel fuzzy-set configuration approach using a sample of 857 employees in Egyptian tourism and hospitality. Consistent with the view that grievance handling is a complex issue that is responsive to “equifinal” solutions, the inherent findings establish the ex istence of two effective but alternative grievance handling techniques. These two styles were found to differ in terms of education, experience, age, gender and the nature of the organisation. The findings hold important implications for theory and practice.2025-08-12T16:55:26Z2019-04-24Articlehttps://bspace.buid.ac.ae/handle/1234/3293en_USoai:bspace.buid.ac.ae:1234/32932026-01-29T14:43:00Z |
| spellingShingle | Grievance handling in Egyptian hotels and travel agencies Mohamed Elbaz, Ahmed |
| title | Grievance handling in Egyptian hotels and travel agencies |
| title_full | Grievance handling in Egyptian hotels and travel agencies |
| title_fullStr | Grievance handling in Egyptian hotels and travel agencies |
| title_full_unstemmed | Grievance handling in Egyptian hotels and travel agencies |
| title_short | Grievance handling in Egyptian hotels and travel agencies |
| title_sort | Grievance handling in Egyptian hotels and travel agencies |
| url | https://bspace.buid.ac.ae/handle/1234/3293 |