Exploring the Gap Between Patients’ Expectations and Perceptions of Healthcare Service Quality
Purpose: This study aimed to explore the gap between patients’ expectations of healthcare service quality in Jordanian hospitals against their perceptions of service received using SERVQUAL model. Methods: The study used a cross-sectional design. The study data were collected randomly from 415 patie...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Published: |
2022
|
| Online Access: | https://bspace.buid.ac.ae/handle/1234/3429 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|