Exploring the Gap Between Patients’ Expectations and Perceptions of Healthcare Service Quality
Purpose: This study aimed to explore the gap between patients’ expectations of healthcare service quality in Jordanian hospitals against their perceptions of service received using SERVQUAL model. Methods: The study used a cross-sectional design. The study data were collected randomly from 415 patie...
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2022
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/3429 |
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