Aspect-based sentiment analysis using smart government review data
Digital resources such as smart applications reviews and online feedback information are important sources to seek customers’ feedback and input. This paper aims to help government entities gain insights on the needs and expectations of their customers. Towards this end, we propose an aspect-based s...
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2019
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| Online Access: | https://bspace.buid.ac.ae/handle/1234/2786 https://doi.org/10.1016/j.aci.2019.11.003. |
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